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Get help with all the latest technology WITH the increasing reliance on mobile phones, home phones, computers and the internet, there are new issues to consider and decisions to make before you buy any of these products or services.Outlined below is the latest in technology and what to look out for when you are thinking of buying a phone, mobile phone or broadband service in Australia. You will also find information about who to contact if things go wrong. Mobile phones Nowadays, it seems as though everyone has a mobile phone. With mobile phones, more than ever, you can stay in constant contact with the people who matter most to you - and they can call you anytime they want. The Australian Communications and Media Authority (ACMA) website (www.acma.gov.au) has a mobile phone toolkit for consumers who want to purchase or upgrade a mobile phone, as well as advice for consumers who have a complaint about their mobile phone service. Consumers can also contact the ACCC (www.accc.gov.au) if they want to complain about misleading or deceptive advertising or conduct by a mobile phone company. The ACCC site also has more detailed information on M-commerce (buying goods and services with your mobile phone). If you cannot resolve a complaint directly with your mobile phone company, you can contact the Telecommunications Industry Ombudsman who is able to investigate complaints on your behalf. Email and the internet The Australian Competition and Consumer Commission (ACCC) has general information for consumers about selecting an Internet Service Provider (ISP), shopping online and your rights as a consumer. Also, the Australian Communications and Media Authority (ACMA) website has a internet toolkit for consumers who want to learn more about choosing an Internet Service Provider (ISP), as well as information about some safeguards for consumers who surf the web. Consumers can also report spam emails to ACMA. Fixed-line phones The Australian Communications and Media Authority (ACMA) website has a fixed line toolkit to help consumers select the fixed line phone service that best suits their needs. Consumers can also contact the ACCC if they want to complain about misleading or deceptive advertising or conduct by a phone company. The ACCC also has a role in telecommunications regulation. |
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